Comments from Confused Consumers

Online Shopper
Sep 04, 2005

I had assumed the flowers would be delivered by a florist (I live in a large city). I found out it was delivered via UPS which seemed very unpersonal. I wouldn't have paid the fees for shipping and would have used the floral store itself. I believe that was a large part of the gift and my girlfriend didn't get to experience that. Just a large cardboard box.

Online Shopper
Sep 13, 2005

I thought the package was cheaply made. Online, its a vase and flowers... great right? WRONG. They come in a box as 2 seperate items indicating to the person you're sending them to, to take them out, cut the stems and place them in the vase - what? Would surely be nice if this were pointed out rather than the suggestive image of the blooming flowers being delivered. Instead, she gets a box with their brand name plastered all over it (and on most the items actually) in a difficult to open box - and sorted items for self assembly. I actually looked at a local shop after and found similar prices for already made packages. I've shopped with this company before and it was completely different. I just...

Online Shopper
Sep 19, 2005

This was my 1st order with you. The ordering process took way too long. The vase that was shipped with my order was too small. I was expecting it to be delivered by a florist in the area instead of FedEx, which really took away from having a dozen roses sent to someone. When that someone has to open a box and set up their own arrangement it takes away from the romance intended when ordering roses for someone

Online Shopper
Jan 29, 2006

I am uncertain why my order was delivered a day early. I note the order was picked up in Memphis , TN- I assume that is a distribution center as I thought they came "direct" from the growers.

Online Shopper
Jan 24, 2006

I am highly disappointed that the flowers were in a box and not delivered by a florist. All other orders I've made online the order has been transferred to a local florist and then they HAND delivered the order, already arranged! For the price of the flowers they should at least be arranged and you'd think for a $10.00 delivery charge that a person would deliver these to the reciepient, not the mail room!

Online Shopper
Dec 24, 2005

The product was fine, however the delivery personnel left the package unattended at the front door of a multi family residence. If an upstairs neighbor had not coincidentally went out about an hour after the tracked delivery time the package would have undoubtedly disappeared. I am VERY dissatisfied about that. I paid $10 for delivery and at best I received shoddy service.

Online Shopper
Dec 21, 2005
The flowers were left on the porch. The tracking info said that was what I authorized, but I don't remember checking any box that said that. I would have preferred that they had been signed for.